FAQ
Everything you need to know about orders, shipping and returns.
How much does shipping cost?
Shipping is free on every order within the United States. There is no minimum purchase.
How long will my order take to arrive?
Orders are processed in 1–3 business days. Items from our US warehouse arrive in about 2–5 business days after shipping; items from our international warehouse arrive in about 8–12 business days. The exact estimated arrival date is shown on every product page and in your cart. You will receive a tracking number by email as soon as your order ships.
Do you ship outside the United States?
At the moment we only ship to addresses in the United States.
What is your return policy?
You can return eligible items within 30 days of delivery. Items must be unused, unworn and in their original packaging. If your item arrived damaged, defective or incorrect, we cover the full cost and send a replacement or refund. Returns are shipped directly to our fulfillment partner, only after we confirm your return by email. For other returns, return shipping is paid by the customer. See our full Returns & Refunds policy for details.
How do I start a return or report a problem?
Email us with your order number and a photo of the item (if it is damaged or incorrect). We will reply within 1–2 business days. If your return is approved, we will email you a return authorization number and the return address of our fulfillment partner. Please do not ship anything back before you receive this confirmation — items sent without it, or sent to our business address, cannot be accepted.
When will I receive my refund?
Once your return is received and inspected, refunds are issued to your original payment method within 5–10 business days. Your bank may take a few extra days to post it.
Can I change or cancel my order?
Contact us as soon as possible. We can change or cancel an order only if it has not been processed for shipment yet (usually within 12–24 hours).
Is checkout secure?
Yes. Payments are processed through Shopify's encrypted checkout. We never see or store your full card details.
How do I choose the right size?
For rings, bracelets, bags and other items with sizes, each product page lists the available sizes and, when provided, the exact measurements in the description. If you are between sizes, email us and we will help you choose.