Shipping policy

Last updated: October 10, 2026

Free shipping

We offer free standard shipping on every order shipped within the United States. There is no minimum purchase.

Where we ship

We currently ship to addresses within the United States (the 50 states). We do not ship internationally at this time.

Processing time

Orders are processed within 1–3 business days (Monday–Friday, excluding U.S. federal holidays). Orders placed on weekends or holidays are processed the next business day.

Delivery time

After processing, delivery takes 8–12 business days for items shipped from our international warehouse and 2–5 business days for items shipped from our US warehouse. Delivery times are estimates and may vary due to carrier delays, weather or high-volume periods.

In total, most orders arrive within 9–15 business days of purchase, and items from our US warehouse within 3–8 business days. The exact estimated delivery date for each item is shown on its product page, in your cart and at checkout.

Our products are fulfilled by trusted fulfillment partners. Orders ship from our fulfillment partners' warehouses in the United States or overseas, depending on the item. If an order contains items that ship from different locations, you may receive more than one package, each with its own tracking number, at no extra cost.

Order tracking

As soon as your order ships, you will receive an email with your tracking number. Tracking information may take 24–48 hours to update after shipment.

Shipping address

Please make sure your shipping address is complete and correct at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error, contact us immediately — we can update the address only if the order has not shipped yet.

Lost, delayed or stolen packages

If your tracking has not updated for 7 days, or your package shows as delivered but you did not receive it, please contact us within 14 days of the expected delivery date. We will work with the carrier to locate your package and, if it cannot be found, we will send a replacement or issue a refund.

Damaged items

If your order arrives damaged, please see our Returns & Refund Policy — we will make it right at no cost to you.

Taxes

Applicable sales tax is calculated and shown at checkout before you complete your purchase.

Contact

Questions about shipping? Email support@gracevelvet.com. We reply within 1–2 business days.